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In-stock items will be shipped within 3–7 business days of purchase. Made-to-order and out-of-stock items typically ship within 2–4 weeks, unless otherwise specified. Once your order is confirmed, you will receive an email with your personalized timeline. When your order is ready, we’ll send you the tracking information as soon as it has been dispatched.

If your order is time-sensitive, please contact us—our team will do their best to accommodate your request.

We’re pleased to offer a one-time complimentary resize within 90 days of your purchase.

Please be aware that all sales are final. However, customers may receive a store credit within two weeks of receiving their order, which can be applied toward future purchases. Custom-made pieces are final sale and cannot be returned.

If you have any questions or need further clarification about our return policy, please feel free to reach out to us at info@hazanfinejewelry.com.

An adult signature is required upon delivery. All packages are fully insured during transit. Hazan Fine Jewelry is not responsible for lost shipments once tracking shows the package has been delivered. We are also not liable for delays caused by the recipient’s unavailability to sign, or by weather or technical issues with the carrier.

If your package is returned to Hazan Fine Jewelry for any reason, you will be responsible for the cost of re-shipping your order.

We guarantee that all items sold will be free from defects at the time of delivery. If any defects are found, we will repair or replace the item at no additional cost. Please let us know within 30 days of delivery.

Our Commitment to Quality:

• We take great pride in our manufacturing process and stand behind it every step of the way.
• Our workshop team is committed to crafting the highest quality jewelry, using premium materials and conducting thorough inspections at multiple stages of production and prior to shipment.
• Should you encounter any issues, please contact us at info@hazanfinejewelry.com

Exclusions from Warranty: The manufacturing warranty does not cover:

• Normal wear and tear, including damage from activities or trauma.
• Loss of diamonds or gemstones.
• Product loss, theft, or failure to obtain necessary repairs to maintain the integrity of the jewelry.
• Repair or service performed by a jeweler other than by Hazan fine jewelry, which will void the warranty.

Common Jewelry Issues NOT Covered by Warranty:

• Discoloration of precious metals caused by chemicals, makeup, or exposure to pools, baths, or hot tubs.
• Natural wear on precious metals, especially prongs, which may require restoration work over time.
• Prong damage or bending from everyday wear, leading to the potential loss of a diamond.
• Loss of diamonds due to damage from regular wear or external forces.
• Theft.

We are pleased to offer repair services for items purchased from Hazan Fine Jewelry. Each piece will be carefully inspected prior to acceptance, and a repair quote will be provided following the inspection. Please note, the estimated lead time for repairs is up to 14 business days.

Engraving is available for an additional charge of $50. To request engraving, please enter your desired text in the “comments” box at checkout or email us your order number along with the request at info@hazanfinejewelry.com.

Please note, the character limit for engraving is 15.

We are pleased to offer an upgrade program for items purchased from Hazan Fine Jewelry. To be eligible, all items must be authentic and originally purchased from our store. Certain exceptions may apply.

To qualify for an upgrade, the new piece must be valued at least double the price of the original item being traded in. When returning an item for trade, appraisal reports and any related paperwork must be submitted along with the item for inspection.

The trade-in items must be in good condition and free from damage. Hazan Fine Jewelry reserves the right to refuse any trade-in at our discretion based on the condition or authenticity of the piece.

If you have any questions or would like more details about the upgrade process, feel free to reach out to us.

CAN’T FIND YOUR ANSWER?

Submit a request via email info@hazanfinejewelry.com and our jewelry experts will answer your request within 24 hours.

Since 1978, Hazan Fine Jewelry has been committed to the highest standards in design, materials, and craftsmanship, creating pieces that can be passed down through generations. With a little care and attention, you can help preserve and protect your jewelry for years to come.

Over time, fine jewelry can become a cherished heirloom if properly maintained. Everyday wear, dust, and pollution can dull the brilliance of gemstones, while the surface of gold and platinum jewelry may become tarnished. Worn-out prongs or clasps can even lead to the loss of a stone or an entire piece.

With regular maintenance, most gold and platinum jewelry can be cared for with a gentle, non-abrasive cleaner. It’s important to check your jewelry regularly to ensure that settings are secure and clasps are fastened properly.

Avoid exposing gold jewelry to household bleach, as it can discolor and damage the metal.

Proper storage is also essential. All Hazan Fine Jewelry pieces come in protective packaging—such as a box, case, or tarnish-resistant pouch. When not in use, we recommend storing your jewelry in its original packaging or in a lined box or pouch to prevent damage.

Certain gemstones require additional care due to their delicate nature. Basic precautions should be taken with all jewelry, but gemstones like amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite, and tourmaline are especially vulnerable to scratches and damage.

To keep your gemstones in the best condition:

• Avoid impact with hard surfaces, as even diamonds can chip if struck with enough force.
• Be mindful of abrasive surfaces and avoid stacking rings or bracelets that may cause friction.
• Keep your jewelry away from extreme temperatures, perfumes, cosmetics, ultrasonic cleaners, and household chemicals, as these can damage both gemstones and precious metals.

For cleaning at home, we recommend using lukewarm soapy water and a mild soap. Gently clean with a small, soft brush to avoid scratching the surface.

By following these simple guidelines, you can ensure your Hazan Fine Jewelry stays as beautiful as the day you received it. If you have any further questions or would like to inquire about professional cleaning, please feel free to contact us at info@hazanfinejewelry.com.